Refund and Cancellation Policy

If you cancel the activity, the cancellation policy on the HolidayPanda voucher is authoritative. We advise the customer to carefully read the information on the voucher to get the required information.

If there is no cancellation policy stated on the voucher or the product page the following cancellation charges will be levied by the same for the respective services:

  • Up to 4 days before the beginning of the activity: full refund will be made
  • Less than 4 days before the beginning of the activity or if there is no show: no refund will be made

The refund will be made within 30 working days by crediting the respective card used. If the credit card payment is made before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will be charged. Further claims for damages are reserved.

HolidayPanda can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult. This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.